Summary

Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry.

Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms.

With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.

Scope of Work (SoW):

At Aperia, we rely on a dynamic team of IT. We’re seeking an Associate System Administrator who is ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries. This person will have mainly System Administrator System/Infrastructure (entry-level). The ideal candidate is also able to cover IT Help Desk responsible as daily basic.

1. Daily IT services checklist (ACS, CCTV, Wi-Fi, Meeting Room...)
2. End User Device support on Incident Report, Service Request and Change Management (patching or other related tasks):
   • Hardware: PC (desktop/laptop), & office equipment (printer, scanner...), accessory (keyboard, mouse, headset...)
   • Software: Windows OS 10, 11 & Mac OS (advantage)
3. System, Network, Security and Storage: perform assigned tasks with entry-level
4. Other collaboration tasks are assigned by IT Manager.

Skills:

1. Technical skills (knowledge, certified or 1 to 2 years' experience):
   • Application: Access Control System, AD services, CCTV, Unified Communications & Collaboration Sys., Version Control Sys...
   • Operating Sys.: Windows, Linux and Mac (advantage).
   • Virtualization & Cloud: Hyper-V, VMWare, Azure.
   • Service Device: Server and End User Device (desktop, laptop and tablet).
   • Network: WAN and LAN services.
   • Security (Total Visibility and Complete Control): Antivirus sys., Monitoring and Logging.
   • Storage: Direct-attached storage, NAS and SAN.
   • Server room.
2. Soft skills
   • Incident & Problem-solving skills.
   • Communication skills: Clear and effective communication is crucial. This includes ability to explain technical concepts in simple terms to non-technical users, as well as listening skills to understand user's issues fully.
   • Customer Service Orientation: A strong focus on customer service is essential. The IT HelpDesk is a service unit, and its success is measured by how effectively it meets user needs and resolves their problems. Empathy, patience, and a positive attitude are key.
   • Collaboration and Teamwork: Although much of the HelpDesk's work is done individually, collaboration and teamwork are essential.
   • Automation and Scripting Mindset: Passion for automating repetitive tasks to improve efficiency.
   • Inventory Management skill.

Things that will separate you from the rest

• ITIL qualification or awareness of the ITIL processes and ticket systems (ServiceNOW, Atlassian, TOPdesk, ZenDesk…).
• Experience in support Int’l companies.
• Good command of spoken and written English
• Continuous Integration/Continuous Deployment (CI/CD), Containerization and Orchestration, Infrastructure as Code (IaC).
• Agile and Lean Methodologies.

Education or Certifications

• Fresher, Int'l certified or experienced <= 2 years (MCSA and CCNA...)

Work Location (onsite): The Six8 Building, 24-26 Phan Dinh Giot Street, Ward 2, Tan Binh District, HCMC

This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.

Recruiters please don't contact this job poster. DO NOT contact us with unsolicited services or offers.

Mới ra trường, có chứng chỉ quốc tế hoặc có kinh nghiệm <= 2 năm (MCSA và CCNA...)