Delivery Manager

Your New Role

This role is for CODE LEAP's client company - JTL-Software

JTL-Software is one of Germany's leading providers of e-commerce and ERP solutions. More than 50,000 retailers rely on JTL every day to run their business. Our global development center in Vietnam is looking for talented people to build the next generation of these products. You'll work in an international team that pairs German software quality and Vietnamese speed to innovate.

We are looking for an experienced Delivery Manager to lead and grow two engineering teams building AI-powered analytics and service automation products: AI BI and AI-Powered Service Desk. Based in Ho Chi Minh City, you will own delivery, technical direction, and people development across both teams, working closely with Product, Data Science, and Design to ship intelligent, data-driven products used by enterprise customers.

This is a hybrid technical/people leadership role. You will balance hands-on technical guidance with hiring, coaching, and performance management, ensuring your teams build scalable, high-quality software while growing as engineers.

Your Exciting Tasks

• Lead, mentor, and grow two engineering teams (AI BI and AI-Powered Service Desk), including hiring, performance management, and career development

• Own delivery for both teams: planning, prioritization, sprint execution, and shipping high-quality releases

• Partner with Product, Data Science/ML, and Design to define roadmaps and translate business requirements into technical execution

• Provide technical guidance and architectural oversight across BI dashboards, analytics pipelines, and AI-powered service/support tooling

• Drive engineering best practices: code quality, testing, CI/CD, observability, and documentation

• Balance priorities across two teams, unblock engineers, and manage cross-squad dependencies

• Collaborate with backend, frontend, and ML engineers to ensure cohesive architecture across teams

• Report on team health, delivery progress, and risks to senior leadership

• Foster a culture of ownership, collaboration, and continuous improvement

• Stay hands-on where needed — code reviews, architecture discussions, technical decision-making

Your Profile and Your Personality

• Proven experience as an Engineering Manager or Tech Lead managing multiple engineering teams or squads

• Strong technical background in software engineering (frontend, backend, or full-stack), with the ability to engage credibly in architecture and technical discussions

• Experience delivering data-heavy or analytics products (BI, dashboards, reporting) and/or AI-powered products

• Solid understanding of agile delivery practices (Scrum/Kanban), sprint planning, and cross-team coordination

• Strong people-management skills: hiring, coaching, performance reviews, and career growth

• Experience working with distributed, cross-functional teams (product, design, data science)

• Excellent communication skills in English, comfortable working with global stakeholders

• Ability to manage competing priorities across two teams and align them with company goals

Nice to have

• Experience building or managing AI/ML-powered products or features

• Experience with BI platforms, KPIs, and reporting/analytics workflows

• Background in customer service, helpdesk, or service desk platforms

• Experience with React, modern frontend frameworks, or data visualization

• Experience with Azure, Power BI Embedded, or similar enterprise analytics ecosystems

• Track record of scaling engineering teams in a fast-growing tech company

• Prior experience managing teams in Vietnam or the wider APAC region

Benefits Await You at CODE LEAP

• Competitive salary and benefits

• Year-end bonus (13th-month salary)

• Generous annual leave of up to 18 days

• Additional premium health insurance

• Enjoy an endless selection of delicious refreshments, including gourmet coffee, beverages, snacks, and fresh fruits, all complimentary

• Dynamic, fun, and agile environment, perfect for sharing and creativity

• Open-minded, kind & humble colleagues

Contact

Come to talk to us at [email protected]