Production Team Lead - Merchandise (Total Annual Compensation up-to 50,000 USD)

About the role

Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 1000% in the last 3 years. Our mission now is to build DTC brands and increase customer LTV by providing best-valued products backed by no nonsense customer service policies as Customer Centricity is at the core of our values.

As the Production Team Lead, you will own Crossian's end-to-end Merchandise Product production capability — from sample development through bulk production across our factory network in China. You will lead the merchandiser team to deliver optimal production lead time and capacity while maximizing profitability through merchandise cost control and product quality enhancement. You will also act as Business Owner for production-related features of our SCM system.

What you will do

1/ Production Operations

• Own the end-to-end production process: from sample development (in coordination with QC/Technical Design team) to bulk production and Production Order allocation across factories.

• Manage and optimize production lead time; ensure production capacity meets business growth and demand plans.

• Partner with the Sourcing/Partner Management team on factory capacity planning, allocation strategy, and supplier performance.

• Co-own inventory health with the Fulfillment Team Lead: plan replenishment and production schedules to maintain healthy stock levels while minimizing holding costs and risks.

2/ Profit Optimization

• Reduce merchandise cost through efficient production planning, allocation, and supplier negotiation (with the Partner Management team).

• Enhance product quality in collaboration with Technical Designers and manufacturers to reduce customer return/refund rates.

• Lead Risk and Loss (RAL) mitigation initiatives across the production process.

3/ System Development (as Business Owner)

• Act as Business Owner for production-related SCM system features.

• Collaborate with Product and Tech teams to define requirements, validate solutions, and drive adoption.

4/ Team Leadership & Growth

• Manage, mentor, and grow the merchandiser team; drive recruitment and development paths.

5/ Process Optimization

• Identify inefficiencies in the production workflow and lead continuous improvement projects.

What are we looking for

• Strong planning capability: demand/production planning, capacity planning, and execution follow-through.

• Strong project management skills (planning, execution, follow-up).

• Data analytics & visualization skills (Excel/Sheets, BI tools); data-driven decision-making mindset.

• Experience in manufacturing or production operations (competitive advantage).

• Experience working with software development as Business Owner / Product Owner / PM (competitive advantage).

• Strong leadership & people management capabilities.

• Excellent communication, problem-solving, and collaboration skills.

• Software Product Owners/Managers with proven track records are very welcome to apply.

What you can expect

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

• Total Compensation Package: USD 30,000 - USD 50,000 per year depending on what you bring to the table.

• Guaranteed 13th month salary

• Full salary & social insurance package during probation

• 15 days of paid annual leave

• Global health insurance package for yourself

• A Pantry & a Crossian Cafe stocked with goodies, ready to serve

• Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events

• General company T&D Program

• Other benefits in accordance to Company's Policy and Vietnam Labor Laws